DELIVERY INFORMATION

TRY IT, LOVE IT OR SEND IT RIGHT BACK

We currently offer the following delivery methods:

  • Royal Mail 48

    Standard Delivery

    Standard Delivery is FREE on all UK orders with no minimum spend.

    We use Royal Mail 48 which means you can expect delivery within 3-5 days of ordering.

  • Royal Mail Tracked

    Next Day Delivery

    Royal Mail 24 Tracked costs only £2.99. Just place your order by 3pm Monday to Friday.


    Orders that have opted for Next Day Delivery on a Friday, will not be fulfilled until Monday.

  • Click & Collect

    You can collect your order from our Leeds store, just select the branch when you choose which shipping method and we'll do the rest.

    Please note you will be advised by email when your order is ready to be collected.

  • European Delivery

    Europe: Zone 1 (France, Spain, Portugal, Belgium, Holland, Germany, Switzerland) £13. The rest of Europe £19.

    Please note that the prices to Europe are a guide and are dependent on weight. In some cases, an additional charge may need to be made, but our team will let you know before you checkout.

    For other countries not listed above, please contact our Customer Service team by emailing info@bigboys.co.uk

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Please Note: All internet orders placed after whatever time on a Friday, Saturday and/or Sunday will not be fulfilled until Monday.

Orders placed on a Bank Holiday

Whilst we like to ensure all orders are processed promptly, Bank Holidays enables our fantastic team to have some well-deserved time off. This means our office and warehouse is closed, therefore any orders placed during a Bank Holiday, will not be dealt with until the following working day (in most cases, Tuesday - Friday).

Order Tracking

When your order is dispatched from our warehouse, you will receive an email with a tracking number as soon as your order has been shippped.

If you can not find your tracking or delivery information for your order, please contact our team quoting you order number (WEB) and we'll be happy to help.

What to do if your order does not arrive

On very rare occasions, parcels go astray. If you have received confirmation that your order has been dispatched but it fails to arrive, please contact us by calling 0113 235 0839 or by emailing info@bigboys.co.uk.

Returns Policy

Not happy with your purchase? Don't worry! Just click the box below and you'll be redirected to our Returns Policy.

View Returns Policy

CHRISTMAS RETURNS POLICY

In addition to our standard returns policy, any items ordered online between Friday 25th October 2024 and Wednesday 25th December 2024 can be returned up until, and including Tuesday 14th January 2025 for a full refund back to your original payment method.

Just make sure your unwanted gifts are unused, in the original packaging (if appropriate) and still have the tags attached.

If you’re returning an item bought in store please bring proof of purchase. Items bought instore between Friday 25th October 2024 and Wednesday 25th December 2024 can be returned up until, and including Tuesday 5th January 2025.

If the items are returned after the 5th January and were received over 28 days ago*, then our normal returns policy will apply.

*The 28 days will start from the day after the items were delivered to your home address. Or, if delivered to a store, the 28 days starts from the day after the items were collected.

This policy does not apply to goods that have been worn or underwear for hygiene reasons.

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