DELIVERY INFORMATION

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We currently offer the following delivery methods:

  • Royal Mail 48

    Standard Delivery

    Standard Delivery is FREE on all UK orders with no minimum spend.

    We use Royal Mail 48 which means you can expect delivery within 3-5 days of ordering.

  • Royal Mail Tracked

    Next Day Delivery

    Royal Mail 24 Tracked costs only £2.99. Just place your order by 3pm Monday to Friday.

    Orders placed on a Friday opting for this service will be delivered the next working day.

  • Click & Collect

    You can collect your order from our Leeds store, just select the branch when you choose which shipping method and we'll do the rest.

    Please note you will be advised by email when your order is ready to be collected.

  • European Delivery

    Europe: Zone 1 (France, Spain, Portugal, Belgium, Holland, Germany, Switzerland) £13. The rest of Europe £19.

    Please note that the prices to Europe are a guide and are dependent on weight. In some cases, an additional charge may need to be made, but our team will let you know before you checkout.

    For other countries not listed above, please contact our Customer Service team by emailing info@bigboys.co.uk

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Orders placed on a Bank Holiday

Whilst we like to ensure all orders are processed promptly, Bank Holidays enables our fantastic team to have some well-deserved time off. This means our office and warehouse is closed, therefore any orders placed during a Bank Holiday, will not be dealt with until the following working day (in most cases, Tuesday - Friday).

Order Tracking

When your order is dispatched from our warehouse, you will receive an email with a tracking number as soon as your order has been shippped.

If you can not find your tracking or delivery information for your order, please contact our team quoting you order number (WEB) and we'll be happy to help.

What to do if your order does not arrive

On very rare occasions, parcels go astray. If you have received confirmation that your order has been dispatched but it fails to arrive, please contact us by calling 0113 235 0839 or by emailing info@bigboys.co.uk.

Returns Policy

Not happy with your purchase? Don't worry! Just click the box below and you'll be redirected to our Returns Policy.

View Returns Policy

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