Returns
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Free Standard Delivery and Returns on all UK orders!
Returns
HOW TO MAKE A RETURN
You can return your item for free within 30 days of receipt via Royal Mail by clicking the button below.
The item must be in its original, unworn condition with the brand labels attached. You need to fill in the form we've sent with your purchase and return it together with your item. After we have checked everything is as it should be, we'll issue you a refund.
2. How long will it take for me to receive a refund?
We are super-speedy at processing refunds but your bank may be a little slower and your refund could take up to 5 working days to reach your bank account.
3. Can I return my order for a refund to your Leeds store?
Of course. Our store staff will get things moving but they are unable to issue refunds for on-line orders so you'll still need to wait a few days for our returns team to process the refund.
4. I need a different size, what do I do?
Just complete the form we sent with your purchase, specifying the size you would like and return it together with your item and we'll do the rest.
5. I can't find the form I need to fill in, what should I do?
You can download the form here:
6. Can I return or exchange underwear?
No, this is due to hygiene reasons.
7. I bought some clothes from your Leeds store, can I return them to you through your online facility?
Unfortunately not. Items bought in our retail store can only be returned to our retail store. You can choose between either a refund or an exchange for items up to the original purchase value.
CHRISTMAS RETURNS POLICY
In addition to our standard returns policy, any items ordered online between Friday 25th October 2024 and Wednesday 25th December 2024 can be returned up until, and including Tuesday 14th January 2025 for a full refund back to your original payment method.
Just make sure your unwanted gifts are unused, in the original packaging (if appropriate) and still have the tags attached.
If you’re returning an item bought in store please bring proof of purchase. Items bought instore between Friday 25th October 2024 and Wednesday 25th December 2024 can be returned up until, and including Tuesday 5th January 2025.
If the items are returned after the 5th January and were received over 28 days ago*, then our normal returns policy will apply.
*The 28 days will start from the day after the items were delivered to your home address. Or, if delivered to a store, the 28 days starts from the day after the items were collected.
This policy does not apply to goods that have been worn or underwear for hygiene reasons.